Terms of service

Who we are

These terms apply to services provided by Ahmed Mustafa, trading as AWYX Media, Zaragoza, Spain, hello@awyxmedia.com ("AWYX", "we"). Full identification details are in our Legal notice. "You" means the gym business that buys our services.

We only work with businesses. These terms are not intended for consumers.

Our services

• Reactivation Sprint: a done-for-you 14-day email and text message campaign to your gym's past members, sent in your gym's name, followed by a results report.
• Monthly Win-Back: an optional monthly service that sends a short win-back sequence to members who lapsed that month, with a monthly report.
• AI Receptionist: an AI assistant that answers your gym's website chat, text messages and Instagram and Facebook direct messages, books trials into your calendar and hands conversations to your staff. Phone answering is an optional add-on.

The exact scope, offer, start date and price for your gym are confirmed in writing before work starts.

Price and payment

• Reactivation Sprint: One flat price per gym, paid upfront, quoted on the call based on your gym.
• Monthly Win-Back: a monthly fee, paid in advance each month.
• AI Receptionist: a one-time setup fee and a monthly fee. Phone answering is charged separately.
• Prices exclude any taxes that apply. We send an invoice for every payment.

The guarantee

Reactivation Sprint: 10 returned members within 60 days of launch, or we keep running the campaign for up to 30 more days at no extra cost.

Returned member: a member whose membership had lapsed or been cancelled before the campaign started, who restarts a paid membership and makes their first payment within 60 days of the campaign launch.

The guarantee applies on these conditions:

• The gym provides at least 300 past members with valid contact details.
• The gym approves the campaign within 5 business days of receiving it. Delays extend the 60-day window by the same number of days.
• The gym confirms which members restarted and paid, using its billing records.
• If 10 returned members are still not reached after the extra 30 days, the campaign ends. The guarantee is continued work only. No cash refunds.

What you are responsible for

• Giving us a member list you are allowed to use, and keeping the consent records behind it. We only text members whose signup records show prior express written consent to receive marketing texts.
• Approving every email and text before it is sent.
• Answering member replies and booking people in.
• Telling us when your prices, timetable or offers change.

What we are responsible for

• Delivering the services described above with reasonable skill and care.
• Handling your member data as described on our Data and compliance page and in a written data processing agreement.

Results

Apart from the guarantee above, we cannot promise a specific number of returning members, bookings or revenue. Results depend on your list, your offer and how your team follows up.

Limitation of liability

• Our total liability under any agreement is limited to the fees you paid us for the service concerned in the 12 months before the claim.
• We are not liable for indirect or consequential losses, such as lost profits, lost data or lost business opportunities.
• Nothing in these terms limits liability that cannot be limited by law.

Ending a service

You can cancel the Monthly Win-Back or the AI Receptionist with 30 days' notice by email. Fees already paid for a period that has started are not refunded, except where these terms or the law say otherwise.

Governing law

These terms are governed by Spanish law. Any dispute will be handled by the courts of Zaragoza, Spain.

Changes

We may update these terms. The version that applies to your service is the one in force when you agreed to it in writing.