The Reactivation Sprint
Do I need to buy any software?
No. We set everything up and run it.
Will this annoy my members?
No. It is a short series over 14 days, sent from your gym, and anyone can opt out at any time.
What do I need to give you?
An export of your past members from your gym software. We guide you through it on the call.
Can I see the messages before they go out?
Yes. You see and approve every email and text before the campaign goes live. Pause or stop any time. Ask us to delete your list any time.
How fast can it go live?
Emails usually go live within about a week of your approval. Texts start once carrier registration is approved, which can take a few weeks.
Who answers when a member replies?
Your team. Replies go straight to you so you can book people in with a personal touch.
What if nobody comes back?
10 returned members within 60 days of launch, or we keep running the campaign for up to 30 more days at no extra cost. Guarantee terms
What counts as a “returned member”?
Returned member: a member whose membership had lapsed or been cancelled before the campaign started, who restarts a paid membership and makes their first payment within 60 days of the campaign launch. Your results report lists every returned member by name, so you can check each one against your own records.
How much does it cost?
One flat price per gym, paid upfront, quoted on the call based on your gym. Monthly Win-Back after the Sprint is optional.
Your data and texting rules
What do you do with my member list?
We use it only to run your campaign. We never sell or share it, and we delete it within 30 days of the campaign ending. See how we handle your data.
Is it legal to text my old members?
Yes, when members gave prior express written consent to receive marketing texts. We only text members whose signup records show that consent. Everyone else gets email only. This is not legal advice. See our texting rules.
Monthly Win-Back
What is the Monthly Win-Back?
After the Sprint, members who lapse each month get a short win-back sequence in your gym's name. You get a simple monthly report.
Do I have to sign up for it?
No. It is optional. Most gyms decide after they see what the Sprint did.
AI Receptionist
Which channels does it answer?
Website chat, SMS, Instagram DMs and Facebook DMs are included. Phone answering with voice AI is an optional add-on.
Will it sound like a robot?
It is trained on your prices, your timetable and your tone. You test it before it goes live and we adjust anything that does not sound like your gym.
What if someone wants a real person?
It hands the conversation to your staff, with the full history, so nobody has to start over.
Can it book trials?
Yes. Trials and tours go straight into your calendar.
How is it priced?
One setup fee and one monthly fee. Chat, SMS and social DMs are included. Phone answering costs extra. Exact numbers on the call.
Working with us
Do you work with franchise gyms?
No. We only work with independent gyms and studios in the US.
Will my members know you are involved?
No. Every message goes out in your gym's name, in your voice.
What happens on the 20-minute call?
We look at your gym, your past members and what offer makes sense. You leave knowing if it fits. The call is free.